Service, Warranty & Returns
Information regarding warranty claims, product complaints and your statutory right of withdrawal.
Right of Withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
Withdrawal Period
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
Contact for Withdrawal
Alexander-Meißner-Str. 42
12526 Berlin
Germany
Phone: +49 30 917471-70
Fax: +49 30 917471-69
Email: info@rammounts.de
Withdrawal Form (PDF)
Download the official PDF document
Warranty & Complaints
The following warranty conditions apply to products purchased from RAM Mounts Germany GmbH.
Warranty Conditions
National Products Inc. provides a limited lifetime warranty (30 years) on RAM Mounts brackets and components. Electronic components are covered by a three (3) year warranty from the date of purchase.
Warranty Procedure (RMA)
Please send a description of the defect, part number, proof of purchase and your contact details via email to:
Returns without a valid RMA number cannot be processed.