General Terms and Conditions of RAM Mounts Germany GmbH (B2C)

Link to our Privacy Policy

Table of Contents

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1. Scope

2. Conclusion of Contract

3. Right of Withdrawal

4. Prices and Payment Terms

5. Delivery and Shipping Conditions

6. Retention of Title

7. Warranty (Liability for Defects)

8. Redemption of Promotional Vouchers

9. Redemption of Gift Vouchers

10. Applicable Law

11. Jurisdiction

12. Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions ("GTC") of RAM Mounts Germany GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods displayed in the Seller’s online shop. The inclusion of the Customer’s own terms is hereby rejected unless expressly agreed otherwise.

1.2 These GTC also apply accordingly to contracts for the delivery of vouchers, unless otherwise expressly agreed.

1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but are intended to enable the Customer to make a binding offer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. By doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with respect to the goods contained in the shopping cart by clicking the button that concludes the order process. The Customer may also submit the offer to the Seller by telephone, fax, email, postal mail, or via the online contact form.

2.3 The Seller may accept the Customer’s offer within five days,

- by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), in which case receipt of the order confirmation by the Customer is decisive, or

- by delivering the ordered goods to the Customer, in which case receipt of the goods by the Customer is decisive, or

- by requesting payment from the Customer after the order has been placed.

The contract will not be concluded if there is a technical problem with the webshop and items are offered at €0.00. In this case, please wait for our new order confirmation by email.

If several of the aforementioned alternatives apply, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the Customer sends the offer and ends at the close of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer with the result that the Customer is no longer bound by their declaration of intent.

2.4 If the Customer selects a payment method offered by PayPal, payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), subject to the PayPal terms of use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer selects a payment method offered by PayPal during the online ordering process, the Seller already declares acceptance of the Customer’s offer at the time when the Customer clicks the button that concludes the order process.

2.5 If the Customer selects “Amazon Payments” as the payment method, payment is processed via Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (“Amazon”), subject to the Amazon Payments Europe User Agreement, available at https://payments.amazon.de/help/201751590. By clicking the button that concludes the ordering process, the Customer simultaneously instructs Amazon to carry out the payment transaction. In this case, the Seller already declares acceptance of the Customer’s offer at the moment when the Customer triggers the payment process by clicking the button that concludes the order.

2.6 When submitting an offer via the Seller’s online order form, the contract text will be stored by the Seller after conclusion of the contract and sent to the Customer in text form (e.g., email, fax, or letter) after the order has been sent. The Seller does not provide any further access to the contract text. If the Customer has created a user account in the Seller’s online shop before sending their order, the order data will be archived on the Seller’s website and can be accessed by the Customer free of charge via their password-protected user account using the corresponding login data.

2.7 Before submitting the order bindingly via the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the magnification function of the browser, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that concludes the ordering process.

2.8 The languages available for the conclusion of the contract are German and English.

2.9 Order processing and communication usually take place via email and automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received. In particular, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered if spam filters are used.

3) Right of Withdrawal

3.1 Consumers generally have a statutory right of withdrawal.

3.2 More detailed information on the right of withdrawal can be found in the Seller’s withdrawal policy.

3.3 The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not a member of a European Union Member State and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the prices indicated are total prices including statutory VAT. Any additional delivery and shipping costs are specified separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases which are not the responsibility of the Seller and which are to be borne by the Customer. These include, for example, costs for money transfer by credit institutions (e.g., transfer fees, exchange rate fees) or import duties/taxes (e.g., customs duties). Such costs may also be incurred in relation to money transfers if the delivery is not made to a country outside the European Union, but the Customer makes the payment from a country outside the European Union.

4.3 The available payment methods are communicated to the Customer in the Seller’s online shop.

4.4 If advance payment by bank transfer is agreed, payment is due immediately after conclusion of the contract, unless a later due date has been agreed.

4.5 Bank details: RAM Mounts Germany GmbH, IBAN DE97100900002609314004 – BIC BEVODEBB

5) Delivery and Shipping Conditions

5.1 The delivery of goods is made by shipping to the delivery address specified by the Customer, unless otherwise agreed. The delivery address specified in the Seller’s order processing is decisive for the transaction.

5.2 If the delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the shipping costs if the Customer validly exercises their right of withdrawal. For the return costs, the provision in the Seller’s withdrawal policy shall apply.

5.3 Self-collection is not possible for logistical reasons.

5.4 Vouchers will be provided to the Customer as follows:

- by email

6) Retention of Title

If the Seller makes an advance payment, they retain ownership of the delivered goods until full payment of the purchase price owed has been received.

7) Warranty (Liability for Defects)

7.1 If the purchased item is defective, the provisions of statutory liability for defects apply.

7.2 If the Customer acts as a consumer, they are requested to complain to the deliverer about goods delivered with obvious transport damage and to inform the Seller thereof. Failure to do so shall have no effect on the Customer’s statutory or contractual claims for defects.

7.3 Service Information Letter – Warranty Conditions

Here you can download the current warranty conditions here!

8) Redemption of Promotional Vouchers

8.1 Vouchers issued by the Seller free of charge within the framework of promotional campaigns with a certain validity period and which cannot be purchased by the Customer (“Promotional Vouchers”), can only be redeemed in the Seller’s online shop and only within the specified period.

8.2 Individual products may be excluded from the voucher campaign if a corresponding restriction results from the content of the promotional voucher.

8.3 Promotional vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.

8.4 Several promotional vouchers may also be redeemed for one order.

8.5 The value of the goods must at least equal the amount of the promotional voucher. Any remaining balance will not be refunded by the Seller.

8.6 If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be used to settle the difference.

8.7 The balance of a promotional voucher will neither be paid out in cash nor bear interest.

8.8 The promotional voucher will not be refunded if the Customer returns the goods paid for in whole or in part with the promotional voucher within the framework of their statutory right of withdrawal.

8.9 The promotional voucher is intended only for use by the person named on it. Transfer of the promotional voucher to third parties is excluded. The Seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.

9) Redemption of Gift Vouchers

9.1 Vouchers that can be purchased in the Seller’s online shop (“Gift Vouchers”) can only be redeemed in the Seller’s online shop, unless otherwise stated on the voucher.

9.2 Gift vouchers and remaining balances of gift vouchers can be redeemed until the end of the third year after the year of purchase. Remaining balances will be credited to the Customer until the expiry date.

9.3 Gift vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.

9.4 Several gift vouchers may also be redeemed for one order.

9.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of additional gift vouchers.

9.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be used to settle the difference.

9.7 The balance of a gift voucher will neither be paid out in cash nor bear interest.

9.8 The gift voucher is intended only for use by the person named on it. Transfer of the gift voucher to third parties is excluded. The Seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.

10) Applicable Law

10.1 All legal relationships of the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws on the international sale of goods. For consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

10.2 This choice of law with regard to the statutory right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not a member of a European Union Member State and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

11) Jurisdiction

If the Customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller’s place of business. If the Customer has their registered office outside the territory of the Federal Republic of Germany, the Seller’s place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer’s commercial or professional activity. In the above cases, however, the Seller is in any case entitled to invoke the court at the Customer’s place of business.

12) Alternative Dispute Resolution

12.1 The EU Commission provides a platform for online dispute resolution at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

12.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

RAM Mounts Germany GmbH
Alexander-Meißner-Str. 42
12526 Berlin
Germany
Phone +49 (30) 917471-70
Fax +49 (30) 917471-69
Internet: www.rammounts.de